At A2Z Flight Service LLC, we understand that planning and booking travel involves a significant amount of trust. You trust us to find you the best deals, to manage your reservations accurately, and, perhaps most importantly, to handle your sensitive personal and financial information with the utmost care and security. We take this responsibility seriously. Our Privacy Policy is not just a legal requirement; it is our commitment to you, our valued customer, outlining how we protect your data and ensure your privacy throughout your interaction with us.
This document is designed to provide a clear, comprehensive overview of our privacy practices. By using our website, http://a2zflightservicellc.com/, and our services, you consent to the data practices described in this policy. We encourage you to read it thoroughly to understand how your information is collected, used, and safeguarded.
What is Included in Our Privacy Policy?
Our Privacy Policy serves as a guide to our data handling practices. It details the types of information we collect, the reasons for its collection, and how it is utilized to enhance your travel booking experience. The policy also explains your rights regarding your personal data and how you can contact us with any questions or concerns. It is important to note that we may update our Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically to stay informed.
What Data Does A2Z Flight Service LLC Collect?
To provide you with seamless travel booking services, customer support, and personalized options, we need to collect certain information. The data we gather can be categorized as follows:
- Personal Identifiers: This includes your full name, email address, personal and/or business telephone number, and home address. This information is fundamental for creating your traveler profile and ensuring your booking details are accurate.
- Official Travel Documentation: When booking international flights, we may collect passport information, including passport number, country of issuance, expiration date, and full name as it appears on the passport. This is required by airlines to secure your reservation.
- Secure Payment Information: To process transactions, we collect payment details such as your credit or debit card number, the card's expiration date, the CVV security code, and the billing address associated with the payment method. We prioritize the security of this data using industry-standard encryption.
- Travel Preferences and Needs: We may collect information about your flight preferences (e.g., window or aisle seat, meal preferences), frequently visited destinations, preferred class of service, and accommodation types. This helps us tailor our search results and offers to better suit your needs.
- Demographic Information: Details such as your date of birth and gender are often required by airlines for ticket issuance and identification purposes.
- Communication Records: This includes any correspondence you have with us, including emails, live chat transcripts, and call recordings. We may record customer service calls for quality assurance, training purposes, and to ensure the accuracy of your booking instructions.
- Technical and Usage Data: We automatically collect information about your interactions with our website and mobile apps. This includes your IP address, browser type, device information, pages visited, search queries, and booking history. This data helps us analyze trends, improve our website's functionality, and enhance the user experience.
- Information for Travel Companions: When you make a booking for other individuals, we will collect their personal information. It is your responsibility to ensure that any travel companion whose information you provide has consented to this sharing of data.
A Crucial Note: Our Independent Status
A2Z Flight Service LLC is an independent travel agency in the USA. We are not directly affiliated with, owned by, or a subsidiary of any specific airline. We act as an intermediary to help you compare options and secure the best possible travel arrangements. This independent status is a key part of our service, allowing us to offer unbiased choices.
How Do We Use Your Personal Information?
We collect and use your personal data solely for the purposes you have consented to. The primary reasons are:
- To Fulfill Your Travel Bookings: The core of our service is using your information to make and manage your flight reservations, process payments, and send you booking confirmations and itineraries.
- To Provide Customer Support: Your information allows us to efficiently assist you with inquiries, changes, cancellations, and any issues that may arise before or during your travels.
- To Personalize Your Experience: By understanding your preferences and travel history, we can strive to present you with content and offers that are most relevant to you, saving you time and effort.
- To Improve Our Services: Analyzing usage data helps us identify areas where our website and services can be improved, leading to a smoother, more efficient booking process for all our users.
- For Security and Fraud Prevention: Protecting your data and our business from fraudulent activity is paramount. We use your information to monitor for and prevent potentially prohibited or illegal activities.
Our Commitment to Your Privacy
A2Z Flight Service LLC is committed to protecting the privacy and security of our clients. We want to be unequivocally clear:
- We do not sell your personal information or reservation details to any third parties.
- Your data is shared only with necessary third-party service providers directly involved in fulfilling your travel arrangements, such as airlines, hotels, and payment processors. These entities are contractually obligated to use your information only for the services we have requested and to maintain its confidentiality.
- We employ robust administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Your Choices and Control
You have the right to access, update, or request the deletion of the personal information we hold about you. If you wish to review your data or have concerns about its use, please contact our customer service team through the channels provided on our website. We are dedicated to addressing your privacy concerns promptly and transparently.
Thank you for choosing A2Z Flight Service LLC. We value your trust and are committed to providing you with not only excellent travel deals but also the peace of mind that comes from knowing your privacy is in safe hands.
